Current OKTA Issues:

As previously announced, the Coast District (CCC, GWC, OCC) has replaced our current single sign-on solution (“PGSSO”) with a new system (“OKTA”) for signing into (most) Coast systems and other District online systems.
The Information Services department is receiving and handling a large number of inquiries regarding the new OKTA single sign-on process. We wanted to send this communication to each of you in an attempt to clarify and address the most common issues/questions we are receiving:

For more information, please read the OKTA FAQ document.

• OKTA does not currently accept a full Coast email address as a login username. The username to be used with OKTA should be, as an example, Jsmithers23. Not Jsmithers23@gwc.cccd.edu.
  
  
• OKTA does not automatically send you a Two-Factor Authentication (2FA) code via SMS text. There is a button/link that says “Send Code” that must be clicked on to send users the 2FA code. This is confusing a large number of users as the previous (“PGSSO”) solution was automatic and users are expecting it to be the same. Our recommended solution is to install and use the OKTA Verify mobile app. Doing so will present an option to “push” 2FA request automatically, simplifying the login process.
  
  
• OKTA will not send an SMS text message to international (or non-US) phone numbers for 2FA. Our recommended solution is to install and use the OKTA Verify mobile app which will allow for 2FA on international phone numbers.
  
  
• We strongly recommend installing and using the OKTA Verify mobile application to simplify the 2FA login process and provide improved security over SMS texts.